Shipping policy

Shipping Policy

Last updated: [30 November 2025]

Thank you for shopping at DorfaX! We aim to provide you with fast, reliable, and transparent shipping for all orders placed through our online store. Please read the information below to understand how we process, ship, and deliver your items.

Order Processing

  • All orders are processed within 1–3 business days.

  • Orders placed on weekends or holidays will begin processing on the next business day.

  • You will receive an email confirmation once your order has been successfully placed and another notification when your order has shipped.

Shipping Times & Delivery

Shipping times vary depending on your location and the products purchased.

Estimated Delivery Times

  • United States: 7–21 business days

  • Canada & Europe: 7–20 business days

  • Australia & New Zealand: 10–20 business days

  • Rest of the World: 7–25 business days

These are general estimates. High-demand periods, customs delays, or unforeseen logistics issues may extend delivery times.

Shipping Rates

Shipping costs are calculated at checkout based on your location and order weight.
Occasionally, we may offer free shipping promotions—these will be clearly indicated on our website.

Tracking Information

  • Once your order has shipped, you will receive an email with a tracking number and tracking link.

  • Please allow 2–5 business days for tracking information to update.

  • Some international carriers may provide limited tracking.

Customs, Duties & Taxes

International orders may be subject to import taxes, customs duties, or fees imposed by your country.

  • These charges are not included in the product price or shipping cost.

  • Customers are responsible for paying any applicable customs or import fees.

We are not responsible for delays caused by customs processing.

Incorrect or Incomplete Addresses

Please ensure your shipping information is accurate.

  • Orders with incorrect or incomplete addresses may be delayed or returned.

  • If an order is returned due to an incorrect address, the customer is responsible for any additional shipping charges to resend it.

Lost, Stolen, or Damaged Packages

We take shipping seriously and do our best to ensure your products arrive safely.

  • If your package is marked as delivered but you cannot locate it, please contact the carrier first.

  • For lost or damaged packages, contact us at [email protected] within 7 days of delivery.
    We will assist you in filing a claim and work toward a solution.

Order Changes & Cancellations

Once an order has been processed or shipped, we may not be able to make changes.
If you need to update or cancel an order, contact us as soon as possible at [email protected].

Pre-Order Items

Some products may be offered as pre-orders.
Estimated shipping dates will be listed on the product page. If your order contains both in-stock and pre-order items, the entire order may ship together unless otherwise stated.

Contact Us

If you have any questions about your order or our shipping policy, please contact us:

📧 Email: [email protected] or [email protected]
📍 Address: Dubai UAE