Privacy policy

Privacy Policy

Last Updated: November 27, 2025

DorfaX (“we”, “our”, “us”) operates this website and provides all related content, tools, features, and services (the “Services”). This Privacy Policy explains how we collect, use, protect, and disclose your personal information when you visit or interact with our website, make a purchase, or contact us.

By accessing or using our Services, you agree that you have read and understand this Privacy Policy.

1. Information We Collect

“Personal information” refers to any data that can identify or be linked to you. We may collect the following types of information:

Contact Information

Name, email address, phone number, billing address, and shipping address.

Payment & Transaction Information

Payment method, payment confirmation, order details, purchase history, refunds, and transaction records.
Note: We do not store full credit card details. Payments are processed securely by our third-party payment providers.

Account Information

Username, password, preferences, and saved items (if you create an account).

Device & Usage Information

IP address, browser type, device identifiers, pages visited, time spent on pages, and interaction with the website. This may include cookies or similar technologies.

Communications

Any information you submit when contacting customer support or sending us messages.

2. How We Collect Information

We may collect personal information from:

  • You directly — during checkout, account creation, or communication.
  • Automatic tracking technologies — such as cookies.
  • Service providers — including payment processors, marketing tools, analytics, and shipping partners.
  • Third-party integrations that help operate our store.

3. How We Use Your Information

To Provide and Improve the Services

  • Process orders and payments
  • Ship products and manage returns
  • Personalize your shopping experience
  • Recommend products
  • Manage your account and preferences

Marketing & Advertising

  • Send promotional emails (you may unsubscribe anytime)
  • Display relevant ads
  • Create tailored recommendations

Security & Fraud Prevention

  • Authenticate users
  • Detect suspicious or illegal activities
  • Protect our website and users

Customer Support

  • Respond to requests and inquiries
  • Provide updates and service notifications

Legal Compliance

  • Respond to lawful requests
  • Uphold our policies
  • Comply with applicable laws

4. How We Share Personal Information

We may share your information with:

Trusted Service Providers

  • Payment processing
  • Order fulfillment & shipping
  • Email services
  • Website hosting
  • Analytics & marketing tools

These providers only receive the information necessary to perform services on our behalf.

Business Transfers

In case of a merger, acquisition, sale, or restructuring.

Legal & Safety Reasons

When required by law or necessary to protect our rights or users.

With Your Consent

For example, when you choose to share content on social media.

5. Third-Party Links

Our website may include links to external websites. We are not responsible for the privacy practices or content of those websites. You should review their policies before interacting with them.

6. Children’s Privacy

Our Services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority in your region. If you believe your child has provided information, please contact us to request deletion.

7. Data Security

We take reasonable technical and organizational measures to protect your information. However, no system is fully secure, and we cannot guarantee absolute security. Please avoid sending sensitive data through unsecured channels.

8. Data Retention

We retain personal information only as long as necessary to:

  • Provide Services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce policies

9. Your Rights & Choices

Depending on your location, you may have rights such as:

  • Access to information we hold
  • Correction of inaccurate data
  • Deletion of your personal information
  • Portability of your data
  • Opt-out of marketing emails
  • Restriction or objection to certain data processing (where applicable)

To exercise any rights, contact us at the email provided below. We may need to verify your identity before processing your request.

10. International Transfers

Your data may be transferred and processed outside your country of residence. We take steps to ensure that such transfers meet applicable data protection standards.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date will reflect the latest version. Continued use of our Services means you accept the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us:

📧 Email: [email protected]  or [email protected]