FAQ

Frequently Asked Questions ( FAQ )

 

1. What is DorfaX?

DorfaX is a modern online marketplace offering premium electronics, kitchen devices, gadgets, jewelry, leather products, accessories, and more—all curated for quality, value, and reliability.

2. Are all products on DorfaX brand new?

Yes. Every product sold on DorfaX is 100% new, unused, and inspected for quality before shipment.

3. Do you offer international shipping?

Yes. DorfaX ships to most countries worldwide. Shipping availability appears automatically at checkout based on your location.

4. How long does shipping take?

Shipping times vary by destination and product category. Estimated delivery is shown at checkout and in your order confirmation.

5. How can I track my order?

Once your order ships, you’ll receive a tracking number via email. You can track it anytime on our Order Tracking page.

6. What payment methods do you accept?

We accept major credit/debit cards, PayPal, Apple Pay, Google Pay, and secure checkout methods depending on your region.

7. Is my payment information safe?

Absolutely. DorfaX uses secure, encrypted payment gateways to ensure maximum protection of your financial data.

8. Can I cancel my order?

Orders can be cancelled before they are processed for shipment. Once shipped, cancellation is not possible.

9. Can I modify my shipping address after placing an order?

Address changes may be possible if the order has not yet been processed. Contact support immediately for assistance.

10. What is your return policy?

DorfaX accepts returns within 30 days of delivery as long as the item is unused, in original packaging, and eligible under our Return Policy.

11. How do I request a return?

Visit the Contact & Support page and submit a return request with your order number and reason for return.

12. Are return shipping costs covered?

Return shipping costs depend on the reason for return. Defective or incorrect items are covered by DorfaX.

13. Do products come with a warranty?

Many items include a manufacturer or store warranty. Warranty availability is listed on each product page.

14. What if my item arrives damaged or defective?

Contact us within 48 hours with photos of the issue. We will replace or refund the item according to our policy.

15. Can I purchase items in bulk?

Bulk purchases may be available depending on product availability. Contact Support for details.

16. Do you offer promotional discounts or coupons?

Yes. DorfaX offers seasonal sales, discount codes, and exclusive subscriber promotions.

17. How do I use a discount code?

Enter your code during checkout in the Discount Code field before confirming your payment.

18. Why was my payment declined?

This may be due to card verification issues, insufficient funds, or bank restrictions. Try another payment method or contact your bank.

19. Do I need an account to place an order?

No. You can checkout as a guest. However, creating an account gives you access to order history and faster checkout.

20. How do I reset my password?

Click Forgot Password on the login page and follow the instructions to reset it securely.

21. How can I contact DorfaX support?

You can reach us anytime through our Contact & Support page or email us at our customer service address.

22. Do you offer live chat support?

Live chat may be available depending on your region and browsing hours. If unavailable, email support responds promptly.

23. What countries do you NOT ship to?

Certain regions may be restricted due to logistical or legal limitations. These locations will be unavailable at checkout.

24. Can I request gift packaging?

Some items offer gift packaging options. If available, the option will appear on the product page.

25. Are the product images accurate?

Yes. We use high-quality images and clear descriptions, but colors or materials may vary slightly based on screen settings.

26. Do you offer price matching?

At this time, DorfaX does not offer price matching, but we maintain competitive pricing across all categories.

27. How do I know if an item is in stock?

Stock availability appears on each product page. If an item is out of stock, you may be able to join a waitlist.

28. Can I subscribe to updates and promotions?

Yes. Join our newsletter to receive updates on new arrivals, deals, and exclusive discounts.

29. What if I never received my order?

If tracking shows no progress or the estimated time is exceeded, contact our Support Team and we will investigate immediately.

30. Are my personal details secure with DorfaX?

Yes. We ensure full compliance with privacy regulations and do not share or sell customer information.